How can I contact the Lesara Customer Service team?
Personal communication with our customers is very important to us, so please do not hesitate to contact our German, English, Dutch, Italian and French customer service agents who are available to assist you.
Our contact hours are Mon - Fri from 10:00 – 18:00 via phone at the following numbers:
- Sweden: 0046-852503850
- Finland: 0035-8942704109
- Denmark: 0045-78773113
- United Kingdom: 0044-2033183133
- Spain: 0034-911309384
- Poland: 0048-221168030
If you are unable to find your country in the above list, please contact us using the following number: 0049-3092035225.
Calls will be charged according to the standard country landline rates.
If you have any questions or suggestions, do not hesitate to send us an email to [email protected]
Would you like a quick and simple clarification to a question or request? If so please do not hesitate to contact us on our Service Chat. This service is free of charge.
Service is important to us, therefore we are available via telephone at the following times: Monday to Friday 8:00 AM - 5:00 PM GMT.
How do we maintain such affordable prices?
Our Merchandising team works directly with manufacturers so that we can offer you products at attractive and affordable prices. This price reduction is transparent and is indicated by the suggested retail price (MSRP) of the manufacturer being crossed out, and our Lesara price deal highlighted just below it.
How much are the delivery or return costs?
Bulgaria, Greece, Ireland, Portugal, Romania, Hungary, Estonia, Latvia, Lithuania - € 6.99, no free returns
Slovakia, Finland, Spain, Poland, Czech Republic - € 4.99, free delivery + returns from € 60
Sweden - Skr50, free delivery and returns from Skr500
Denmark - Dkr40, free delivery and returns from Dkr400
UK - £3.99, free delivery and returns from £40
What countries do we deliver to?
We currently supply Bulgaria, Greece, Ireland, Portugal, Romania, Hungary, Estonia, Latvia, Lithuania, Slovakia, Finland, Spain, Poland, Czech Republic, Sweden, Denmark and the UK. We are striving to also deliver to other European countries in the future. Unless there are amendments/extensions, we will keep you informed and up to date via our newsletter, as well as all our social media channels such as Facebook, Twitter etc.
How long does a delivery take?
Availability and delivery time can be found in the respective item’s product description. Upon successful completion of your order you will find all the necessary information summarised for you in your order confirmation. This includes, amongst other things, the expected delivery time.
You may also gain an overview at any time by accessing "My Orders" when you login into your account.
What is the current status of my order?
We want to make sure that you are informed about the current status of your order at all times. Simply log into your Lesara account and click 'My Orders'. You can track the status of your order here as well as the expected delivery time.
Where is my package?
Once your product has left our warehouse, you will receive an automatic shipment notification. Should that not happen, you can view the shipment information in your account under 'My Orders' at any time.
Which delivery service is used?
We use PostNord (Denmark, Finland, and Sweden) and DHL (all other countries) to provide you with the highest quality service and broadest availability. For further information please refer to the following websites: www.dhl.com and www.postnord.com.
Can I have my delivery shipped to a service point?
Unfortunately dispatch to a service point is not possible.
What payment options are available to me at Lesara?
You can complete your order at Lesara with a valid credit card (Visa/MasterCard/Amex) as well as PayPal.
When can I expect to receive my recommendation gift voucher?
You will receive your voucher once the friend you have invited has placed their order and it has been successfully delivered. This usually takes between one to three days.
How do I unsubscribe from the newsletter?
You have the option to unsubscribe from our newsletter via your Lesara account, under the menu heading 'Email Settings'. In your account settings you can select what information you would like to receive. It is also possible to register by clicking on the respective links provided to you in the newsletter.
How do I unsubscribe from Lesara? (Deactivate/Close account)
Please contact our Customer Service team or fill in the contact form below.
Forgot your login details?
Have you forgotten your access details? Try using your personal e-mail address as well as your personal password. As a rule, this should already provide you with access. Alternatively, you can request your login details again by entering your email address. Please follow the link below: Forgot your login information
When does the returns policy begin?
The deadline for your returns policy begins with the receipt of the last product of your order. We will already clarify your returns policy in your order confirmation. Your returns policy is valid for a period of 30 days following the receipt of your last remaining item.
How do I send a product back?
For details on returns you can refer to your Lesara customer account as well as the accompanying returns slip with your order.
In your own interests, please do not send partial returns, as this will result in you carrying the cost of the returns.
Please direct any queries to our Customer Service team or fill out our contact form.
How long does a refund take?
A refund usually takes up to 7 business days, however this can vary when charging back to a credit card; dependent on the credit card company this may take up to 30 days to complete.
Is a refund to another payment method possible?
Unfortunately not, a refund can only be issued to the original method of payment. Unless your credit card has expired. In this case, we need your bank details (IBAN and BIC / SWIFT) to refund the purchase amount to your bank account.
Your data is safe and secure with us. At Lesara all personal data is stored with the latest state of the art technology and only used for internal purposes. This means that your data will not be disclosed to any third parties. For the purposes of processing your order through a payment service provider, such as Payone or Klarna, we only transmit your data for the purpose of a credit check. The transmission is to ensure both your and our protection, so that we can be certain that the data provided was correctly conveyed. All personal data, such as your address, your name or even your banking details will only ever be transferred encrypted. As a result, no data is stored.
In the "New" category you can find all the latest products presented to you daily (Monday to Sunday) at 08:00. To this end you may receive a newsletter with all new products.
In the "Events" category you can find our weekly and monthly special offers. Here you can find all the most important items listed in this category.